Privacy Policy

1. Introduction

Boss Tradie Tools ("Boss Tradie", "we", "us") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy describes how we collect, use, store, and disclose your personal information.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, business name, ABN, trade licence details.
• Business data: Quotes, invoices, job records, client and supplier information, financial data, documents, and photos you upload.
• Usage analytics: Pages visited, features used, session duration, device type, and browser information.
• Payment information: Billing details processed securely through our payment provider (Stripe). We do not store your full credit card number.
• Communications: Support requests, feedback submissions, and email correspondence.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Boss Tradie service.
• Process payments and manage your subscription.
• Send transactional emails (e.g., quote delivery, invoice reminders, password resets).
• Provide customer support and respond to enquiries.
• Analyse usage patterns to improve features and user experience.
• Comply with legal obligations.

We do not sell your personal information. We do not use your business data (quotes, invoices, etc.) for any purpose other than delivering the service to you.

4. Third-Party Service Providers

We use trusted third-party service providers to operate the platform. These providers act as data processors and only access your data as necessary to perform their services:

• Stripe — Payment processing
• Clerk — Authentication and user management
• Supabase — Database and file storage
• Resend — Transactional email delivery
• Vercel — Application hosting
• PostHog — Product analytics (anonymised usage data)

Each provider maintains their own privacy policy and security practices. We select providers that maintain appropriate data protection standards.

5. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. While we take reasonable steps to protect your data, no method of electronic storage is 100% secure.

6. Data Retention

We retain your personal information and business data for as long as your account is active or as needed to provide the service. If you cancel your account, we will retain your data for 30 days to allow for re-activation or export, after which it will be permanently deleted. We may retain certain data longer where required by law (e.g., financial records for tax purposes).

7. Cookies & Tracking

We use essential cookies and local storage for authentication and user preferences (e.g., theme settings). We use analytics tools to understand how the service is used. You can control cookie settings through your browser preferences.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information and account data.
• Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us at the email below. We will respond to your request within 30 days.

9. Cross-Border Data Transfer

Some of our service providers may store or process data outside of Australia (e.g., in the United States). Where this occurs, we take reasonable steps to ensure your data is protected in accordance with Australian privacy laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.

11. Contact

For privacy-related enquiries or to exercise your rights, contact us at privacy@bosstradie.com.au.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.